Shipping Policy

 

Order Processing

All orders are processed within 3–5 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

You will receive a confirmation email once your order has been shipped.

Delivery Time

After processing, orders are typically delivered within 4–9 business days (including processing time).

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or peak holiday seasons.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–48 hours to become available.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability and warehouse location. You may receive more than one tracking number.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Lost or Delayed Orders

If your order has not arrived within 15 business days from the shipping confirmation date, please contact our support team. We will investigate the shipment and provide an appropriate solution.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team through our Contact Us page or by email. We aim to respond within 24–48 business hours.